baje 88 Privacy Policy – Your Information Is Protected

This policy applies to all services and platforms of baje 88

Introduction and Scope

baje 88 places the highest importance on its users' privacy. This Privacy Policy ("Policy") explains what types of information we collect, how that information is processed, and what rights you have regarding your personal information. By using our website, app, or any of our services, you agree to the terms of this policy.

This policy is linked to our Terms and Conditions and both should be read together, as both documents establish the legal basis for using our platform. If you disagree with any part of this policy, please contact us before using our services.

baje 88's services are strictly for individuals aged 21 or older. We do not knowingly collect any information from minors.

1 What Information We Collect

1.1 Registration and Account Information

When you create an account at baje 88, we collect the following information:

Full name and date of birth
Email address and mobile number
Username and password (stored in encrypted form)
Documents required for identity verification (such as National ID card)
Current address

1.2 Financial Information

To process deposits and withdrawals, we collect your payment-related information. Transactions at baje 88 can be made via bKash, Nagad, Rocket, and bank transfer. Records of these transactions are stored securely in our system. We do not store full card numbers or bank passwords.

1.3 Usage Information

When you use our platform, certain information is collected automatically:

IP address and device type
Browser and operating system information
Date and time of platform access
Games played and betting history
Session duration and activity logs

1.4 Communication Information

If you contact us via live chat or email for support, we may retain records of those conversations. This is used to improve service quality and assist with future support.

2 How Your Information Is Used

baje 88 uses collected information only for specific and lawful purposes. The main areas of information use are outlined below:

2.1 Account Management and Service Delivery

Information is used to create, manage, and secure your account. We use this information for login verification, password recovery, sending OTPs, and account security matters.

2.2 Financial Transaction Processing

Your financial information is needed to complete deposits and withdrawals. Transaction details are verified to ensure a minimum deposit of ৳500 and a minimum withdrawal of ৳1,000.

2.3 Customer Support

Your account information and communication history are needed to provide 24/7 live chat and email support. This helps us deliver fast and effective support in both Bengali and English.

2.4 Fraud Prevention and Security

We monitor transaction and usage data to detect suspicious activity and prevent money laundering. Maintaining a secure environment is essential for the benefit of all our members.

2.5 Platform Improvement

By analysing user experience, we improve the platform's games section, payment process, and overall service quality. This analysis is based on aggregate data.

2.6 Promotional Communication

If you have given consent, we may inform you about bonus offers, promotions, and updates via email or SMS. You can withdraw this consent at any time.

3 Policy on Disclosure and Sharing of Information

baje 88 does not sell your personal information to third parties. However, certain information may be shared in a limited manner in the following circumstances:

3.1 Service Provider Partners

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket), technology infrastructure, and fraud prevention. These organisations receive only the information necessary for their specific tasks and are required to comply with our privacy standards.

3.2 Legal Obligations

We may provide necessary information in response to court orders, lawful requests from government authorities, or legal obligations. In such circumstances, we will provide only the information legally required.

3.3 Business Transfers

If a business restructuring or merger occurs, user information may form part of that process. In such cases, users will be properly notified in advance and the protections under this policy will continue to apply.

4 Information Security Measures

To keep your information secure, baje 88 applies both technical and organisational security measures.

4.1 Encryption and Secure Connections

Our platform uses SSL (Secure Sockets Layer) encryption, which keeps all data exchanged between your browser and our servers secure. Passwords and sensitive financial information are stored using industry-standard hashing methods.

4.2 Access Control

Among our staff, only authorised individuals can access user information, and their access is limited to the information necessary for carrying out their responsibilities. All access is logged.

4.3 Regular Security Audits

Our systems undergo regular security audits. Identified vulnerabilities are resolved quickly, and in the event of a security breach, affected users are notified in a timely manner.

4.4 Two-Factor Authentication

For additional account security, baje 88 uses OTP-based Two-Factor Authentication. This prevents unauthorised access to your account.

5 Cookies and Tracking Technology

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. baje 88 uses cookies for the following purposes:

Essential Cookies: Maintaining login sessions, managing security tokens, and remembering language preferences.
Functional Cookies: Your platform preferences, theme settings, and game history.
Analytics Cookies: To understand which parts of the platform are used most, helping guide improvements.

5.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some core platform functions to not work properly, such as login sessions not being maintained.

6 Data Retention Period

baje 88 retains your information only for as long as it is necessary for the relevant purpose. Information is retained according to the following policy:

6.1 Active Account Information

While your account is active, all account information, transaction history, and gaming records are retained. This information is needed for service delivery, dispute resolution, and meeting legal obligations.

6.2 Information After Account Closure

After an account is closed, records of financial transactions and identity verification information may be retained for the legally required period. After that, they are securely and permanently deleted.

6.3 Marketing Communication Information

If you request to stop receiving promotional communications, your information will be removed from the marketing list. However, a record of your opt-out may be kept to prevent unwanted contact in the future.

7 Your Rights Regarding Your Information

As a user of our platform, you have the following rights regarding your personal information. To exercise these rights, please contact our support team.

7.1 Right to Access

You can find out at any time what information we hold about you, how it is being used, and with whom it has been shared. We will fulfil this request within a reasonable time.

7.2 Right to Rectification

If your account contains incorrect or incomplete information, you can request a correction. Upon submission of the appropriate supporting documents, we will make the necessary corrections.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations or ongoing disputes.

7.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. Each marketing message includes an opt-out option, or you can inform our support team directly.

7.5 Right to Data Portability

In some cases, you may request your personal information in a structured, machine-readable format.

8 Protection of Payment Information

baje 88 pays special attention to protecting financial information. The following security measures apply to transactions made via bKash, Nagad, Rocket, and bank transfer:

8.1 Payment Gateway Security

All payment transactions are processed through a secure, encrypted payment gateway. We do not directly collect or store your mobile banking PIN or bank password.

8.2 Transaction Verification

Identity is verified at the time of each deposit and withdrawal. Withdrawals typically take between 10 and 45 minutes to complete. This time is part of the identity and transaction verification process.

8.3 Suspicious Transaction Monitoring

Unusual or suspicious financial activity is monitored automatically. In such circumstances, the account may be temporarily suspended while we contact the user.

9 Protection of Minors' Information

baje 88's services are strictly limited to individuals aged 21 or older. We do not knowingly collect any information from minors. An age verification process is followed at registration, and if a user is found to be under 21, their account is immediately closed and their information deleted.

For more details on responsible gaming, please read our Responsible Gaming Guidelines, which discuss in detail the protection of minors and ways to avoid problematic gaming.

10 Changes and Updates to This Policy

10.1 Notice of Changes

baje 88 may update this privacy policy as needed. For significant changes, we will send a notification to your registered email and the platform will display a clear announcement.

10.2 Continued Use After Changes

If you continue using the platform after a policy update, you will be considered to have agreed to the new policy. If the new policy is not acceptable to you, please contact our support team.

10.3 Relationship with Previous Policy

The latest version of this policy replaces all previous versions. In case of any conflict, the most recently published version will apply.

11 Contact Us

If you have any questions about this privacy policy or any requests regarding your information, please contact us using the methods below. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.

Contact Methods

Live Chat

Log in to the platform and connect directly via live chat — active 24/7
Email

[email protected]

To learn more about us, visit our About Us page. The Frequently Asked Questions (FAQ) section may also be helpful for common queries.

Privacy Complaints

If you have any concerns or complaints about how your personal information is used, please send them directly to our privacy team. We take every complaint seriously and try to resolve it as quickly as possible.

baje 88's Privacy Policy